PARENTMD™ PRIVACY POLICY

Last Updated: April 2026

At ParentMD, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile applications, and services (collectively, the "Service"). Please read this Privacy Policy carefully. By accessing or using the Service, you consent to the practices described in this policy.

INFORMATION WE COLLECT

Personal Information: We may collect personal information that you voluntarily provide to us when you register for an account, subscribe to our services, complete forms, or communicate with us. This may include your name, email address, mailing address, phone number, payment information, and information about your children (such as names, birth dates, and health-related information you choose to share).

Health Information: When you use our telehealth services or symptom checker tools, you may provide health-related information about yourself or your children. This information is treated with the highest level of confidentiality and is subject to additional protections as described below.

Automatically Collected Information: When you access the Service, we automatically collect certain information about your device and usage, including your IP address, browser type, operating system, device identifiers, pages viewed, time spent on pages, and referring URLs. We use cookies and similar tracking technologies to collect this information.

Usage Data: We collect information about how you interact with the Service, including the content you access, searches you perform, features you use, and the dates and times of your visits.

HOW WE USE YOUR INFORMATION

We use the information we collect for various purposes, including:

Providing, maintaining, and improving the Service
Processing your subscriptions and payments
Personalizing your experience and delivering content relevant to your interests
Communicating with you about your account, updates, and promotional offers
Responding to your inquiries and providing customer support
Analyzing usage patterns to enhance our services
Detecting, preventing, and addressing technical issues, fraud, and security incidents
Complying with legal obligations and enforcing our Terms and Conditions

SHARING OF YOUR INFORMATION

With Service Providers: We may share your information with third-party vendors and service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service. These providers are contractually obligated to protect your information.

With Healthcare Partners: When you use our telehealth services through Blueberry Pediatrics or other healthcare partners, we may share necessary information with these providers to facilitate your care. This sharing is governed by HIPAA and our Business Associate Agreements.

Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas, or government agencies).

Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

With Your Consent: We may share your information with third parties when you have given us your explicit consent to do so.

DATA SECURITY

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of data in transit using SSL/TLS technology
Secure data storage with access controls
Regular security assessments and monitoring
Employee training on data protection practices
Incident response procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security.

CHILDREN'S PRIVACY

ParentMD is committed to protecting the privacy of children. We comply with the Children's Online Privacy Protection Act (COPPA) and do not knowingly collect personal information from children under 13 without verifiable parental consent.

Parents and guardians may provide information about their children in connection with our services. If you believe we have inadvertently collected personal information from a child under 13 without appropriate consent, please contact us immediately, and we will promptly delete such information.

YOUR PRIVACY RIGHTS

Depending on your location, you may have certain rights regarding your personal information, including:

Access: Request a copy of the personal information we hold about you
Correction: Request that we correct inaccurate or incomplete information
Deletion: Request that we delete your personal information, subject to legal obligations
Portability: Request a copy of your data in a machine-readable format
Opt-Out: Opt out of marketing communications and certain data processing activities
Restriction: Request that we limit the processing of your personal information

To exercise these rights, please contact us using the information provided at the end of this policy. We will respond to your request within the timeframe required by applicable law.

COOKIES AND TRACKING TECHNOLOGIES

We use cookies, web beacons, and similar technologies to collect information about your browsing activities. Cookies are small text files stored on your device that help us remember your preferences and understand how you use our Service.

Types of Cookies We Use:

Essential Cookies: Necessary for the basic functionality of the Service
Analytical Cookies: Help us understand how visitors interact with our website
Functional Cookies: Remember your preferences and settings
Marketing Cookies: Used to deliver relevant advertisements

You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of the Service.

THIRD-PARTY LINKS AND SERVICES

The Service may contain links to third-party websites, services, or applications that are not operated by us. This Privacy Policy does not apply to those third-party services. We encourage you to review the privacy policies of any third-party services you access through our platform.

Our Service integrates with third-party healthcare providers (such as Blueberry Pediatrics), payment processors, and analytics services. Each of these integrations is governed by their respective privacy policies and our agreements with them.

DATA RETENTION

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining retention periods, we consider:

The amount, nature, and sensitivity of the information
The potential risk of harm from unauthorized use or disclosure
The purposes for which we process the information
Legal, regulatory, and contractual requirements

When your information is no longer needed, we will securely delete or anonymize it in accordance with our data retention policies.

INTERNATIONAL DATA TRANSFERS

Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have different data protection laws than your country of residence. We take appropriate safeguards to ensure that your information remains protected in accordance with this Privacy Policy, including implementing Standard Contractual Clauses approved by relevant authorities.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date at the top of this policy. We encourage you to review this Privacy Policy periodically.

CONTACT US

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

ParentMD
Email: [email protected]
Address: [Your Business Address]
Phone: [Your Phone Number]

For privacy-related inquiries, you may also contact our Data Protection Officer at [email protected].

CALIFORNIA PRIVACY RIGHTS

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including the right to know what personal information we collect, the right to delete your personal information, and the right to opt out of the sale or sharing of your personal information. ParentMD does not sell personal information to third parties. To exercise your California privacy rights, please contact us at [email protected].